Support

How can we help?

Answers for route generation, Quick Run, profiles, voices, trails, and local data.

Where can I download RunLoop?

Download RunLoop Runner on the App Store for iPhone running iOS 16.4 or later. Search for “RunLoop Runner” by James Maynor. Android is currently available through the Android beta.

What’s new in version 1.2.0 for iPhone?

A new charcoal-and-lime Home screen, clearer controls and run metrics, faster route searches with animated progress, and easier-to-browse Profile sections. Build a loop or out-and-back route, or start a Quick Run without planning first.

Can I run without generating a route?

Yes. Tap Let’s run from Today. After the three-second countdown, RunLoop records distance, time, pace, elevation, GPS path, splits, calorie estimate, and step estimate. Distance is calculated from accepted GPS positions, not arm swing or pedometer motion, so a phone mounted on a stroller can still record movement.

Can I type an address instead of using my location?

Yes. The Route Builder accepts an address, park, landmark, or trailhead. Start Here and Find Nearby both use the selected address or GPS point.

Where does Trail Explorer get trail information?

Trail Explorer uses public OpenStreetMap/Overpass data and can incorporate configured official sources such as National Park Service, U.S. Forest Service, and state/local GIS trail layers. Always verify signs, access, closures, ownership, permitted uses, and current conditions.

How do I get a more natural navigation voice?

Open Profile and use Navigation Voice to preview the installed offline voices. Voice availability varies by device. Some announcements may fall back to a system voice, even when a recorded voice is selected. If playback differs from your selection, include your app version and the affected cue when contacting support.

How do Apple Music controls work?

On a supported iPhone Community Test build, start a queue in Apple Music, open the music card during Quick Run or navigation, and tap Enable Apple Music. After granting permission, RunLoop can play or pause, move to the previous or next track, and stop playback. Android runners should continue using their preferred music app directly.

What happens if I leave and reopen Quick Run?

If a Quick Run is still active or paused, RunLoop restores its current time, GPS distance, and route when the screen or app is reopened. During an active run, the GPS status indicator shows whether the device is acquiring, ready, or receiving weaker location data.

Can RunLoop announce my progress?

Yes. Quick Run and navigation can announce completed miles and average pace using the navigation voice saved in Profile. On iPhone, spoken audio requires audible device volume and may be affected by Silent Mode or audio-session behavior.

Where is my profile stored?

Your detailed fitness profile and local run history remain on the device and do not require an account. If you create an optional Community account, RunLoop syncs only the separate Community profile fields and runs or routes you choose.

How do I delete my Community account?

In the app or Community website, open Profile and choose Delete account permanently. You can also use the public account deletion page. After you confirm, the Community account and synced data are deleted immediately; local run history stored only on your phone is not deleted.

How are calories and steps calculated?

Calories use saved body weight and recorded mileage. Steps use saved height to estimate stride length and recorded distance. Both remain estimates, not medical measurements.

What if post-run conditions are unavailable?

RunLoop requests a weather snapshot for the finishing GPS location and saves it with the completed run. If the provider or connection is temporarily unavailable, use Retry Conditions on the post-run screen. A saved run with missing conditions can be reopened later to try again.

Does shoe mileage update automatically?

Yes. When a primary shoe is saved, completed routed runs and Quick Runs add recorded mileage to that shoe.

Will tracking continue with the screen locked?

RunLoop is designed to continue active-run location tracking while the screen is locked or the app is backgrounded when the required permissions are granted. Exact behavior can vary by Android/iOS version, battery settings, and operating-system restrictions.

Still need help?

Send your device model, Android or iOS version, screenshots, and the steps that caused the issue.